Refund policy

At Madhi Ni Khamni, we take great pride in delivering fresh, authentic Gujarati snacks and farsan to your doorstep. Each item is carefully packed to ensure quality and hygiene. However, due to the perishable nature of our products, we follow a strict return and refund policy as outlined below:

🧾 Returns

  • Perishable Products: We do not accept returns on food items as they are perishable in nature and made to order.
  • Non-perishable Merchandise: If applicable, only non-food items (like gift boxes, packaging accessories, etc.) may be eligible for return within 3 days of delivery, provided they are unused and in original condition.

💰 Refunds

We offer refunds only in the following situations:

  • Damaged or Defective Product: If your order arrives damaged, spoilt, or with wrong items, please share:
  • A clear photo/video of the product
  • Your order ID
  • Description of the issue. Email or WhatsApp this to us within 24 hours of delivery.
  • Missing Items: If any item is missing from your order, report it within 24 hours of delivery for eligibility.
  • Once verified, a refund will be issued to your original payment method or as store credit, as per your preference, within 5–7 working days.

🔁 Exchanges

We do not offer exchanges on food products. However, if the issue was due to our error, we will be happy to reship the correct item at no additional cost.

❌ No Refund/Return in These Cases:

  • Incorrect address provided at the time of order
  • Delay in delivery due to customer unavailability
  • Change of mind or taste preference
  • Failure to report issue within the stipulated time frame

📞 Need Help?

For any issues, reach out to our support team at:

Note: By placing an order on our website, you agree to this Return & Refund Policy.